POLICIES

Everything you need to know

DUTY OF CARE

Our duty of care

In certain circumstances, if your communication with us raises safety concerns we will try to contact you to check that you and/or others are safe. If necessary, we may need to pass on your contact information (if you have supplied it) to authorities who can help protect you and/or others, such as a crisis service or the police. Where possible we will work with you openly, letting you know if our concerns reach the point where we need to involve other services.

We are obliged to try to protect you and/or others if the information you submit tells us that:

you are being seriously hurt by someone else
you are thinking of seriously harming yourself
someone else is being, is likely to be, seriously hurt by you or another person

PRIVACY

Every effort has been made to ensure that all contact with Evolution Psychology is secure and confidential. When you talk to someone at Evolution Psychology nothing said (or written) can be passed on to anyone outside the team without your permission. There are a few exceptions, such as if we are concerned about your safety or the safety of someone else. In these instances, the staff member will try to talk to you first about what needs to happen and what additional supports you may need to help you be safe.

If necessary, we may need to pass on your contact information (if you have supplied it) to authorities who can help protect you and/or others, such as a crisis service or the police. Where possible, we will let you know if our concerns reach the point where we need to involve other services.

Protecting your privacy

Evolution Psychology is committed to protecting your privacy. The privacy policy outlines how we collect and manage personal information. The privacy policy does not affect our commitment to your confidentiality. Your registration with Evolution Psychology indicates that you accept our privacy policy and approve the collection, use and disclosure of your personal information.

How and why we collect personal information

You provide your personal information to us for a specific purpose. We will use personal information that you give us to provide you with the best service we can. How much you tell us is up to you. The more information we have the more we can be clear about the help we can offer.

When we collect personal information or ask you questions, we will whenever practical, let you know why this information is being collected. Your email address will not be added to any mailing lists without your permission.

Evolution Psychology uses de-identified or aggregated information to help us to evaluate and develop our services and learn about the needs of families.

Protection of personal information

We take all reasonable steps to securely store your information from loss, misuse and unauthorised access. In addition, your personal information is only kept while it is required for the purpose for which it was collected or for a permitted secondary purpose.

Disclosure of the information we collect

We will not disclose your personal information to any third parties without your consent, unless permitted or required to do so by law, in particular when we exercise our duty of care.

Your email address will not be added to any mailing lists without your permission. Some other information you provide us will be included in statistical reporting, for example, information on gender and age. This will not contain personally identifying information.

REFUND POLICY

PARENT COUNSELLING

More than 24-hours before session commencement - full refund or payment can be carried over to next session.

Less than 24-hours before session commencement - no refund.

GROUP COUNSELLING

More than one week before group commencement - full refund or payment can be carried over to next group.

Less than one week before group commencement - no refund unless there is an existing waitlist, but payment can be carried over to the next group.

WEBSITE T&CS

Disclaimer

The information on this website is for general information only. It is not intended to be and should not be relied on as a substitute for specific medical or health advice.

While every effort is taken to ensure the information is accurate, Evolution Psychology makes no representations and gives no warranties that this information is correct, current, complete, reliable or suitable for any purpose. We disclaim all responsibility and liability for any direct or indirect loss, damage, cost or expense whatsoever in the use of or reliance upon this information.

This website may contain links to linked websites controlled or produced by organisations other than Evolution Psychology. The links are provided for convenience only and are not an endorsement of any products or services at those other websites, which also may not remain current or be maintained.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs or if you suffer any loss, cost or expense in connection with your use of this website or a linked website.

Online and Phone Services

If you use a Evolution Psychology online or phone service, whether in the past or in the future, a record of your interactions including emails, chats and clinical notes will be accessible to all staff who work in Evolution Psychology. This information is stored in a secure shared location in order to provide you with the best service for your needs.